Point of Sale Q&A

I often get asked about how we handle Point of Sale operations at Fellowship Church, so I thought I would put together answers to the most common questions that I receive.


1. What Point of Sale system are you using?

Response: We are using the Microsoft Retail Management System for both our retail and food service stores that we have. We recently upgraded and purchased the Headquarters module which allows us to manage multiple stores from one interface.


2. Do you have multiple retail outlets, or is everything consolidated in one physical store?

Response: We currently have 3 retail stores and one food service store.


3. Do you have a single POS/inventory system for all retail sales including foodservice, merchandise, and ticket sales? Or are these separate systems?

Response: We have the one system to handle all sales of all types including ticket sales. However the system is not designed to facilitate seat assignments or ticket creation. I know that some churches like to have functionality to sell assigned seat tickets to Christmas programs and things of that nature, but we do not have that requirement.


4. How do your retail systems tie to your G/L?

Response: There is direct integration from RMS to the financial system we are using which is Great Plains. This provides PO and GL integration only. There are third party integration products available on the market that provides more extensive integration such as.

· Accounts Receivables transactions move from RMS to Great Plains
· Multiple Stores – Multiple Great Plains companies mapping
· Sales Order processing transaction integration
· Purchase Order Processing POs and Receipts integration
· Automatic new customer move from RMS to GP
· Automatic new vendor import


5. How do your retail systems tie to your web presence?

Response: RMS does have the capability to tie into your web site as well for ecommerce. We have not pursued this as of yet.


6. Do you use a touch-screen interface for any registers?

Response: Yes. For our Café we do have touch screen monitors and are using a special touch screen menu interface. RMS does provide such functionality to interact with touch screens but we needed something a little more specific to our needs so we developed a custom interface that integrates with RMS.


Overall we have been very happy with the product and it has really taken us to the next level from where we came from with the old solution we were using.